Feedback on Charging

An online chat was frustrating at 4pm, dusk coming in with my lead locked in the charger yet the car was happy to release. It does not sit well when all you hear is deniability, passing the book. As a customer, you are my provider via the OVO app. This app provides online support. To be told contact the provider, well I have! Eventually a phone number was given but no one answered. The issue was resolved some 45 mins later while your app said still charging yet had sent me an email receipt for charge completion, was via my wife. She searched EV Box while I was responding to your suggestions, like lock unlock the car 10 times! Also the phone number given was never answered some 10 minutes in! My wife found an alternate UK number which was answered within 30 seconds, and seconds later cable released. The problem was the app had not sent a termination command. When starting to charge, your app gave a statistic screen including a stop charge. Some 7 hours later that screen could not be found. Neither a page showing Charging history. Overall not happy with OVO at all and will now be dubious using OVO again. Your Customer Services operator was no doubt doing all she could under the circumstances OVO set her, but as a customer the whole experience was extrenely frustrating. If OVO are only an agent, then your app needs to give the chargers providers phone details on the charging page, a number that works. Your app needs to not lose page access while charging as well. Also access a charging history.