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Failing to authorise


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thambichan@gmail.com

Arrived at a charging point in Southampton, the app is aware of the charging point. My account shows a £20 balance, but failed to authorise.
Luckily the charging point t was good at taking my credit card directly.
Please explain why I was not authorised.

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frederico

Hey! When you say your account has a £20 balance, is this in reference to Charging Credit that's held on your OVO Charge account?


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Ratna Ganeshanandan

Yes.